Please read these notes before you click "Shop" above
Please ask any Technical questions before you place an order. This might save you the time and expense of returning something because you don't know how to use it or because it doesn't work as you thought it might.
We keep all your details confidential. Please read our Privacy Policy.
Your email address
Our ordering system is semi-automated. You MUST place orders via the "shopping cart" and not by any other means, otherwise you will not generate a sequential Order number or receive Product Information links. Nor will you be able to contact Sales or receive free technical help!
It is essential that you type your (working) email address accurately in the order form (not AOL - see instructions below). If you don't, then you will not receive our replies, you won't know what's happening and you probably won't get your order. This is especially important if you order an e-book because the system is FULLY AUTOMATED. The order form has space for a second email address. This can be yours, your spouse's or a friend's. It won't solve the problem of automated replies not reaching you but at least our Sales staff can contact you if your main email address does not work.
If you use an email checking service such as "Spam Arrest" you must not place an order with it because our servers will be unable to reply.
AOL:some email providers - notably AOL - often trash our automatic replies. If you place an order we prefer that you do not use an AOL email address as your primary address! However, if you insist on doing so, please click HERE.
If you use Hotmail, please note that our replies will often be filed in your junk mail folder!
Do not use email addresses like bluebottle.com that require a confirmation click. (Our shopping cart software can't click on a confirmation link!)
If necessary, get yourself a free Yahoo address and use that for your order. Take great care to type your email address correctly. (At least one person each week does not.) MORE INFO.
WE STRONGLY RECOMMEND THAT YOU ALSO INCLUDE ANOTHER WORKING EMAIL ADDRESS IN CASE WE CAN'T CONTACT THE FIRST.
Your Invoice and Delivery Address
Please type your address carefully and check it on the email confirmation to avoid delays or lost packages.
BFPO Address
BFPO Information
UK armed forces personnel please type your BFPO xxxx in the box labelled "Town" and leave the postcode blank. For Destination you should select "Mainland UK".
Please note that we have to use Royal Mail for BFPO deliveries and this might delay the despatch by a day or two. We can not ship dishes or very large items to a BFPO address.
Your Phone Number
You are required to provide a delivery phone numberfor the delivery driver to use in case he is late or can't locate your address. This is especially important if you have no postcode (e.g. republic of Ireland and many European islands). Most of our UK deliveries are made by private carrier companies. They require a phone number so that they can contact the person who will be signing for delivery in case:
The driver can't find the address
The driver can't reach the address due to height/weight or other restrictions
There is no answer to the doorbell
The driver is delayed
If you do not give a valid phone number, unfortunately, we must refuse your order. (For security purposes, a valid phone number must be given for eBook orders). If the phone number does not include the dialling code from the UK, you may see an error message in the email confirmation You can safely ignore this if the number is correct for the local delivery driver.
Note: please type only ONE phone numberand don't include any non-numeric characters such as "#" or "/", otherwise you will receive the error message. If you wish to provide an additional phone number, please include it in the "Notes" section of the shopping cart.
Our Phone Number
Our number is given to customers only. When you place an order our emergency contact number will be displayed after checkout. Please note, however, that you will get an answerphone at busy times (especially Mondays). Our number is also on all paper invoices but not on the web site.
We don't normally accept orders or enquiries by phone. Orders placed by any method other than via our web site shopping cart do not receive installation instructions and are not entitled to free technical help. Free technical help is available via email only (and currently via Skype or phone). In addition, orders by phone are not secure, since we'll have to write your card details on paper which may not get shredded. Our secure server, that holds your details, requires three entry passwords known only to our Sales department. It is far safer than 'phone, fax or letter. (We NEVER email card details.)
We do not employ additional staff to take telephone orders as this would increase our costs and prices. Our Sales staff have very little technical knowledge so they would not understand your requirements. Taking a telephone order opens the possibility of mistakes being made for names, addresses, credit card details and stock codes. Placing an order via our shopping cart ensures that those details will always be exactly as you enter them AND you receive an automatic email containing:-
A sequential 9 character order number Sxxxxxxxx for reference
Details of your order for checking/archiving
Links to relevant instructions (not supplied by post)
Our physical address
Your Postcode
The shopping cart requires a Postcode. This MUST be entered if you live in the UK. If you live outside the UK, please type your Zip Code, your zone code or else your mobile phone number so the delivery driver can contact you. UK postcodes must be typed in the correct format like M3 5TU. Note the capital letters and the space.
Your Company name
The shopping cart gives you the option to enter your company name. If you are a private individual you may use this as your first address line (eg. "Hawthorne Cottage") or include a delivery note in brackets such as (behind butcher's shop) or simply leave it blank. Please do not type "N/A","none", "retired" or "private" because this is likely to be reproduced on your address label.
Shopping Cart Notes
The shopping cart has a "Notes" window where you can add clarification notes for your order.
Examples of acceptable notes are:
"I confirm that I really do want a silver tvLINK and black cable." "As I'm spending £5000 I'd appreciate free carriage or discount or a free eBook if possible."
"I request that you use 'Airsure' for tracked delivery and I agree to pay extra for this service including insurance up to £100."
Examples of unacceptable notes are:
"Please do not send the power supply if I've ordered the wrong one." (These should be dealt with by contacting TECHNICAL before ordering). "Please leave at number 10 if I'm out." (We can not impose conditions on the delivery note if a signature is required). "Please deliver only on a Tuesday or a Wednesday." (Again, we can not impose conditions.)
It is essential that there is someone available to accept delivery and sign for the goods. Please give a delivery address where there will be somebody available between 8am and 6pm for at least the next two consecutive working days (outside UK delivery can take longer) to accept, inspect and sign for the delivery (or deliveries). An office address with adequate parking space is ideal but please ensure that your credit card company will allow delivery to this address.
Scheduled Deliveries
Because we act as factors and pass your order to one or more trade warehouses, it is not possible to offer a specific delivery date. Each trade warehouse is an independent company and uses its own choice of delivery service. We have no control over this choice and we can not stipulate a scheduled delivery because the trade warehouses do not offer that option.
Postage
Postage and packing is not included in the shop prices. The minimum is £2.49 for UK First Class packages (parts can't be sent by letter) and the Shopping Cart gives you a choice of delivery methods. We've tried to give you a wide choice of shipping methods. Some of these methods do not provide fast delivery or tracking. If you need either of these options you MUST TELL US by typing a note in the Shopping cart notes window.
When reading these notes, please bear in mind that we don't keep much stock. We act as factors to arrange delivery direct to your door from trade warehouses. This usually means we can offer competitive prices and fast delivery but it also means that we can not respond quickly to "is it in stock" enquiries or "what's the xx dimension?" or "where's my order", because we have to contact the relevant warehouse(s). Therefore we ask for your patience.
Although we try to provide delivery on the next working day, if your order arrives before 1pm, there are occasions when it won't happen. Sometimes goods are out of stock but our supplier has omitted to tell us and we think they have been sent to you. Therefore it's imperative that you tell us immediately if your order - or part of it - fails to arrive on time.
On rare occasions items become obsolete or take weeks to arrive from the manufacturer. Sometimes our suppliers don't know when stock will arrive and make a wild guess, while assuring us that it's accurate. We try to pass on only accurate information but occasionally it's wrong. On these occasions we don't mind if you cancel. In fact we prefer it, rather than having you whinge about it, because no amount of complaining to us is going to speed up the ship from the Far East, or the Customs inspection, or whatever is causing the delay.
For destinations outside the EU, please note that your country's Customs office may delay delivery by as much as three weeks and may demand import duty and/or tax. The only trackable postage methods are "Airsure" and UPS, which you should request at the time of ordering (or immediately afterwards). If you request this, we will reply with the cost of shipping, including insurance up to £100. If you do not request such a service, we will use a non-trackable method and you understand that delivery could take 30 days, and occasionally more.
When you complete your order you will see a confirmation page that contains your 9 character order number Sxx0xxxxx and our telephone number. If you don't reach that page, you have not placed an order.
After you complete your order from our on-line shopping cart you will receive three email messages. Please KEEP these safely:-
Customer receipt - Sxx0xxxxx
This is the initial response from the shopping cart. It contains a copy of your order and your unique 9 character order number Sxxxxxxxx. If you ordered an eBook it will contain your download link if you paid by credit card.
SatCure Keep-me Sxx0xxxxx
This is the response from our own server. The 9 character order number Sxx0xxxxx is the same as your order number. This message contains the copy of your order which we will use. Please check it carefully because our server will have attempted to correct any errors it found in your name and address and sometimes it guesses incorrectly! If you ordered an eBook, this message will contain your username and password. If there are information pages or sheets to download, the page addresses will be at the bottom of this message. Please do read ALL of them or you might miss some vital information that is essential to get your product installed and working.
IF YOU DO NOT RECEIVE BOTH MESSAGES please check your junk mail folder or spam filter folder. If you have definitely not received both messages within 30 minutes, please contact TECHNICAL with your 9 character order number Sxxxxxxxx and explain which messages are missing. PLEASE include an alternative, working email address. You will almost always receive your Customer receipt message but our server occasionally fails to send the other two OR your ISP's email system blocks them.
Paypal: if you paid by Paypal and received no confirmation from us, please click HERE.
Ordering is easy!
Please ensure that you have NOT disabled "cookies".
We recommend that you do not use AOL, MSN or HOTMAIL as your primary email address, since they often trash our email replies. AOL users please click HERE before ordering.
Unless you use a satellite connection or Zone Alarm!
Some satellite download systems can not negotiate with SSL (secure) pages as used by our "Shopping Cart". If you experience problems, then, before going to the payment page you should remove your satellite link. This is NOT a fault with the shopping cart but with your satellite connection. Please contact your satellite Internet Service Provider about it.
If you use "Zone Alarm" with firewall settings, you must disable this, otherwise you will be able to put only one item in the shopping cart.
Orders placed by any method other than via our web site shopping cart are not entitled to free technical help. Free technical help is available via email only.
First decide what you want to buy. This may seem obvious but we get a lot of people ordering some items then emailing to ask what they should have ordered or asking us to add items or change items! This is the wrong way round. Read the shop pages. Read the technical pages. If any question is not answered there, email Technical and ask, remembering to state which pages you looked at for the information. Technical will direct you to the page(s) with the answer. Make a list of what you want then use our on-line shopping cart.
If you forget to order something or need to make a change, place a separate order, add an explanatory note and include the first 9 character order number Sxx0xxxxx in the shopping cart notes window at "checkout", then immediately email us (via the SALES email form) to notify us of an Urgent Change or Addition. Refer to BOTH Order numbers and, if possible, we'll combine the two, to save postage. (Please note that our priority is to process orders and read emails afterwards when time permits.)
Please do not add items to the cart until you are ready to place the complete order (unless you simply want to check on prices without obligation). The shopping cart times out after about 20 minutes, after which it deletes the contents. (We can't change this - it's a function of the way the server works). Note: antivirus software such as "Zone Alarm" can also cause items to be lost from the cart.
Each item in our shop has an button. The first time you click this, it will create a "shopping cart" order form page for you and add the details of the item to it. From this moment, you have about twenty minutes to complete your order before it gets deleted from our server. You can click the "Continue shopping" button on your order form "cart" page to return to the shop page that you just left. You can click on as many "Add to cart" buttons as you like in order to add different items to your order form. Be sure to change the Quantity if you want more than one of any item. To delete an item, change the quantity to zero and click "Recalculate".
You can see what is in your cart at any time by clicking on a VIEW CART picture. These are scattered around every shop page. Just scroll up or down and you'll see one.
At any time after adding the first item to the cart, you can select the Delivery Location from the drop-down list and click "Recalculate" at the bottom of the page then the Delivery method and click "Recalculate" at the bottom of the page. This will calculate the total invoice amount.
If there is no drop-down choice of Delivery Method after you have selected Delivery Location, or if you have any other shopping cart problems, please inform Technical. Please include a list of items that you added to the cart, in the sequence that you added them, giving details of the online order page where you found each item. Please also note the exact error message that you see (take a screenshot - we'll ask for this). If you give sufficient detail we should be able to fix any programming error right away.
You may have to change your selected Delivery Method if you add an item that takes the weight over the limit for that method or an item that comes direct from a warehouse (see next note).
For small items sent from our Sales Office, UK 1st class postmay be an option. For around 90% of orders received by 1pm, that means you'll receive the order on the next working day (but we can't guarantee this).
Note: sometimes we will use FedEx courier delivery (which requires a signature) even when you select UK 1st class post. We will do this if it means you get the delivery quicker without additional cost.
For large or heavy items (and some other items that we don't hold in stock) the only delivery option may be "UK fast carrier". The reason is that we get the warehouse to ship direct to your door, saving time. The warehouses do not have a postal collection so delivery by carrier is the only option they offer. For around 90% of orders received by 1pm, that means you'll receive the order on the next working day (but we can't guarantee this). For a few orders (around 1%) delivery could take more than 2 days. We recommend that you give a delivery address where there will definitely be someone to sign. This might be your office or a local business, instead of your home address. Please OK this with your credit card company.
If you are outside the UK you may be able to select "cheapest" as the shipping option. This will provide a lower estimate of cost and our Sales department will contact you to confirm the true shipping cost. Note, however, that "cheapest" may be a slow method and delivery could take up to 30 days.
You must select a Delivery Method before you can complete your order.
If you are happy to proceed, click the "Goto Checkout" button at the bottom of the shopping cart page to go to the next page. (This button won't appear until you have completed your delivery choices and clicked "Recalculate").
You change change quantities and click "Recalculate". To delete an item, you can set quantity to zero and click "Recalculate".
You now have a no obligation total cost. You can quit at this stage and leave no details whatsoever on our server. You can take a screen shot if you wish to have a record.
Click "Continue to Checkout" to proceed. All your details will now be encrypted on the server.
Note: if you make a mistake with your details, below, the Checkout will not proceed to the next page until you correct it. The line(s) requiring correction will be highlighted in red.
Enter your personal details here. If you have delivery instructions, type them (in brackets) in the COMPANY NAME field or a spare address line. 40 characters are available on each line. If a signature is required then delivery instructions such as "leave in shed" will be ignored. AOL users please click HERE before ordering.
and choose your payment method (card, cheque or PayPal*). Enter the card details (if paying by card) on this secure payment page.
If paying by card, please select card type and enter your details carefully. This is where most people make a mistake and consequently delay their order. If paying by any other method, leave the Card Payment section blank. (Selecting "Paypal" should take you to the Paypal site when you complete the checkout process.)
If you choose to pay by credit card, we will not take payment until your order is ready to send. If your order has to be split and sent on separate days (because of shortages) then we will charge you separately for the consignments on the appropriate days. Credit card payments will be made to "Vision Aids Ltd".
Because of the "push" system used by PayPal, you must pay us at the time of ordering if you choose this method. If we are unable to complete your order, we will refund the difference.
If you send us a cheque please include your order number and full contact details (printed, not hand written). Please allow time for postal delivery and cheque clearance (about a week) then contact us to release your order. As we don't get notified automatically when a cheque is cleared, it's necessary for you to remind us if you want to minimise delays.
If the value of the items in your order exceeds £10 (not including carriage or VAT) you can enter a discount voucher number which can be obtained from participating web sites.
Notes typed in this Notes window will NOT appear on the addess label. The notes box is for clarification statements, not questions. (If you have a question, please email us before placing an order.)
If you do not tick the "Please hold my order.." box, we will assume you want us to put out-of-stock items on back-order.
Click the "Continue" button at the bottom of the page.
Check the order details carefully then click "Place Order".
Until you do this your order has not been sent or recorded in any way and will be deleted 20 minutes after you added the first item to the "cart".
Make a note of the 9 character order number Sxx0xxxxx on the confirmation page.
(That's not our real telephone number. You'll see the real number when you complete "checkout" and on the paper invoice. We do not accept pre-sales enquiries by telephone.)
Is it in stock? How soon will I get it?
If we receive your order by 1pm we try to achieve next day delivery to UK destinations whenever possible but we can't guarantee it. (90% of orders placed before 1pm arrive next day. 9% arrive on the second working day. The remainder may be delayed up to 3 weeks. It's important to order early!)
If it's in our on-line shop then it's probably in stock. Don't waste time emailing us to ask. Simply place your order and tick the checkbox under the "Notes" window that says "Please hold my order and contact me if any item is out of stock". That way, if it's not in stock, we'll (usually) tell you and we won't put it on back order unless you ask us to. Otherwise we will put it on back order. In all cases we will try to keep you informed about what's happening, in a timely manner. (On rare occasions, due to human error, we may forget to let you know, so don't be afraid to ask.)
Most orders are shipped same day if received by 1pm if items are in stock. (Special orders such as cut lengths of cable with plugs fitted may be sent later.) UK mainland delivery is normally next working day. We achieve this in about 75% of orders, although we state 1-3 working days so you don't complain if it's late! UK non-mainland and Europe is normally 3-5 days, although those of you living in places like Spain and Greece can experience considerable local delays.
Orders placed after 1pm Friday will normally be shipped on Monday but please understand that Monday is always our busiest day with the backlog of weekend orders to clear! Email replies may be delayed on Mondays.
It seems a lot of PC users don't know how to use the "Find" function in their browser. I get lots of messages complaining that "I can't find LG in your list of remote control codes" or "I can't find tvLINK on your shop page".
OK, on an Apple Mac you press [cmd] [F]. Under Windows it's [ctrl] [F].
So find the shop index page in your browser, press the magic key sequence to get the "Find What?" pop-up dialog box, type tvLINK (or whatever) and hit Enter. That should highlight the word if it's listed on that page. If not, open the most likely shop page and try again.
You can also search the entire web site by clicking on the orange Search tab at the top of any page. Please please use the correct *English* spelling. We do not use American spelling or txt-spk on this UK web site.
We Accept credit cards and Paypal
When you complete your details on the secure server, be sure to type your full name (as it appears on your card) and address. Any mistakes or omissions could delay your order. The most common error is an incorrect expiry date. Please check it carefully.
We now check every card manually against the name, address and phone number of its user. If the details do not match exactly we will contact you for clarification. This will unfortunately delay your order but please understand that it's for your own protection. If you do not respond within 24 hours we will report the attempted fraud to the appropriate department for investigation.
Please type your address exactly as printed on your credit card statement.
We do not ship to Africa, Indonesia or other places where credit card fraud is common. If you live in those places then you can not order unless your credit card is registered in the UK and we ship to that address. Certain UK postcodes are also registered as "poor risk" so we may need to ask additional questions before shipping. We can not refund VAT on orders shipped to a UK address.
Your credit card details CAN NOT appear in any email message. They remain on the secure server until we process your order. An email copy of your order and name and address (and delivery address) will be returned to you WITHOUT credit card details. Please check the details and TELL US immediately if you've made a mistake.
We accept UK sterling cheques, of course, but your order will be delayed by the amount of time it takes your cheque to reach us and be cleared.
( For more information please read our Terms and Conditions - orange tab, above)
If you are not sure what you need, read our various shop pages first or use e-mail to ask a TECHNICAL/MARKETING question or a POST SALES enquiry.
What's the total order cost?
You don't need to ask us. Simply add the items to the shopping cart, select the destination and delivery method and click "recalculate". The total cost will be displayed for you. There is absolutely NO OBLIGATION TO BUY. You can use the shopping cart simply as a calculator. We won't know what you are adding unless you complete your name and address AND complete the secure credit card (or cheque) page AND send the order. You can also delete any or ALL items in the shopping cart by setting their quantity to zero and clicking "Recalculate". It's easy.
If you are outside the UK you can select "Cheapest". This will tell us that you want the cheapest shipping method and you don't care how long it takes. You can also add suggestions in the shopping cart "Notes" window. We will tell you the cheapest cost (which might not be what the shopping cart calculates).
As a very rough guide, the cost in US dollars will be around 1.5 x the GBP price right now (2012) as the exchange rate is around 1.5 dollars to the GB pound. We will take payment in GBP but your credit card company will convert this to your own currency. They may charge you a small commission for the conversion.
Prices are listed against each item in the shop. To see prices AND pictures AND descriptions, look at the appropriate shop pages.
IMPORTANT - Cookies
For the shopping cart to work, your browser must accept "cookies". If you are unsure about "cookies" please click HERE.
Item not listed in shop?
No problem. If you know that we stock it, make a note of the details and add it to the shopping cart by typing them HERE.
VAT is not included in shop prices but the Shopping Cart adds it automatically to the total. If you are not in a EU country please select non-EU. (If you ARE in a EU country, you will simply delay your order by trying to cheat on VAT!)
"Can you provide a VAT receipt?"
The email receipt that you will receive (your "Keep-me" message) contains our VAT registration and the VAT amount.
Opening Times
The sales office is open from 9am till 5:00pm Monday to Friday except Bank Holidays. Closed at weekends. (But technical advice is usually available outside these times).
Email
We always try to reply to messages within a maximum of 24 hours (Tues - Fri). Usually within 3 hours if your message arrives by 2pm. (Unfortunately, Sales can't usually reply on Monday - our busiest day.) If you receive no reply then your e-mail is probably not working. We have a particular problem with "Hotmail", "MSN" and "AOL" so please tell us an alternative e-mail address that we can use. Please read ALL the FAQ pages before emailing us. The answer is probably there.
Shopping Cart Problems?
Please ensure that you have NOT disabled "cookies".
Most problems are caused by browsers so, before contacting us, please try a different browser (Firefox, Chrome, Opera, Safari, Maxthon - there are several to choose from) and read the information, below.
Errors that you may see:
Various Antivirus warnings.
The shopping cart at "visionaids" runs a language called "Cold Fusion". The chances of this rare language being hacked and a virus injected are so small as to be not worth considering. (Almost all hacks attack sites using a PHP script such as "Wordpress".) If you see a virus warning when you click "Add to Cart" or thereafter, you are in the "Cold Fusion" visionaids site and the warning is false. You should report the problem to your AV software supplier, giving explicit details of which page you were on (the page URL) and the action you performed (e.g. "Add to Cart").
The main SatCure web site uses a mix of HTML and PHP. It is possible but extremely unlikely that it could be hacked and it is checked regularly. Please report to SatCure Technical the exact details as above (page URL and action).
You can, of course, avoid all such hassle by using a browser in MacOSX or Linux to place your order.
I can add one/some items to the cart but when I add more it deletes the first!
Adding an item to the cart results in "No items in cart". Please click "Back" then click "Refresh" to reload the shop page. If this doesn't help, the cart has "timed out". Please place your order again and complete it within 30 minutes.
The cart has a 30 minute security time-out and will empty the cart if you haven't completed your order by then. If you suffer from this symptom, please make a list of everything you want and then place your order. Twenty minutes should be more than adequate if you do it this way.
If you use "Zone Alarm" with firewall settings, you must disable this, otherwise you will be able to put only one item in the shopping cart.
Adding an item to the cart results in a cart with no [Recalculate] or [Continue Shopping] button and a bunch of error code messages below.
This is rare and results from a coding error in the on-line shop. Usually after we've added a new product and made a typing error! Please copy the item stock code and description to your clipboard or Notepad. Copy the error message as well, if possible. Email it to TECHNICAL and state the exact on-line shop page address (URL) where the item is located. You will not be able to use the shopping cart again until it times out after 30 minutes, unless you delete the "www.visionaids" cookies from your browser (or use a different browser). Please do not try to add the same item again until TECHNICAL have confirmed that the error has been corrected. Be sure to "Reload" the faulty shop page in your browser otherwise you'll still have the faulty version in your computer "cache".
Clicking "View Basket" results in "No items in cart". Please click "Back" then click "Refresh" to reload the shop page. If simply "refreshing" (reloading) the page does not work, you will have to empty your browser cache or use a different browser.
"There has been an error while trying to save your order information! Please try and place your order again.
This message appears if the you selected Paypal and then tried to enter your card details via Paypal instead of selecting card and entering them in the Shopping Cart.
Clicking the "Add to Cart" button does nothing in "Safari".
Safari 3 (beta version) had a bug which appears to prevent it from working with our ancient HTML pages. Please use any other Mac browser if you have a problem.
There is no [Checkout] button in the cart. Please select your Destination and Delivery Method then click [Recalculate]. The [Checkout] button will then appear.
After clicking the recalculate button (and putting in a mainland location and 3 day delivery) the checkout button does not appear.
What message appears in the red box after you click "Recalculate"?
Does it say:
The selected 'Delivery Method' is unavailable for your 'Delivery Location'. Please choose a different 'Delivery Method' then click 'Recalculate'
If so, please choose a different delivery method then click 'Recalculate'.
If it still doesn't work, please report the exact sequence of events toTechnical. It is important that you specify the exact web page addresses and shop items involved.Also please copy and paste any error reports into your email to us.
No delivery method?
After adding items to the cart and selecting the destination, you can not select a delivery method - there is no drop-down list.
Please delete items from the shopping cart, one by one, (click Recalculate each time) to determine which item is causing the fault. Please report the exact sequence of events to Technical. It is important that you specify the exact web page addresses and all shop items involved. Also please copy and paste any error reports into your email to us.
Note:some email providers - notably AOL and Hotmail - trash our automatic replies. If you place an order YOU CAN NOT use an AOL email address as your primary address!
Errors in the Checkout page?
If you omit something, the error will be highlighted in red. Please correct your error. If you can not see your error, please save a screenshot of the entire Checkout page and upload it for viewing by Technical. See http://www.satcure.co.uk/useful/tech_help.htm#picture
Example: in this instance an invisible space character has been added after the email address.
Error when checking out similar to this?
Error Diagnostic Information
An error occurred while attempting to establish a connection to the service.
The most likely cause of this problem is that the service is not currently running. You can use the 'Services' Control Panel to verify that the service is running and to restart it if necessary.
Caused by rare failure of server. Unfortunately, it means that your order was almost certainly lost and will have to be placed again. We apologise for the inconvenience but this type of fault lies in the hands of the ISP and is beyond our control. We already pay a lot for a very reliable service but no ISP will give a 100% guarantee. I know how frustrating this can be (It happened to me during testing). Please go have a cup of tea, calm down, give the engineers time to reboot the server then try again.
Now please click the Shop tab at the top of this page to place a order or the Email tab to contact Technical with full details of your problem.
VIEW CART picture. These are scattered around every shop page. Just scroll up or down and you'll see one.
